Commission remains fully operational. We commit to provide you with a pleasant shopping experience. Please consider a delay in usual delivery times given the current situation with the global pandemic.
Orders will be processed and shipped within 2 next business days of receiving your order. A confirmation email will be sent after your order is received. An email with tracking number will be sent separately once your order is dispatched.
For international deliveries, each city will have varied postal restrictions. We recommend researching delivery limitations in your city before placing your order.
Delivery times are estimates and begin from the date of dispatch. We commit to shipping your order as quickly as possible. However, we ask for your understanding for delays as a result of remote delivery locations or extreme weather conditions. Please anticipate delays during sale periods and holidays.
When placing your order, please ensure that the billing and shipping address details are correct – you should provide an address that will be attended during normal business hours as you will need to sign for your package.
Commission will not be responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it.
We ship from our office in New York City. International shoppers will be responsible for paying Customs, Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order.
Any delay in paying these customs fees will result in a delay of delivery of your order.
If you have any questions regarding your order or shipping, please e-mail us at firstname.lastname@example.org.
Our operating hours are Monday to Friday, 10am to 6pm EST.