Commission

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shop@commission.nyc or mailing us at:

COMMISSION STUDIOS NEW YORK LLC

325 West 38th Street, Suite 1704

New York, NY 10018

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at shop@commission.nyc

Terms of Use

Shipping

Commission remains fully operational. We commit to provide you with a pleasant shopping experience.

Please consider a delay in usual delivery times given the current situation with the global pandemic.

Orders will be processed and shipped within 2 next business days of receiving your order. A confirmation email will be sent after your order is received. An email with tracking number will be sent separately once your order is dispatched.

For international deliveries, each city will have varied postal restrictions. We recommend researching delivery limitations in your city before placing your order.

Delivery times are estimates and begin from the date of dispatch. We commit to shipping your order as quickly as possible. However, we ask for your understanding for delays as a result of remote delivery locations or extreme weather conditions. Please anticipate delays during sale periods and holidays.

When placing your order, please ensure that the billing and shipping address details are correct – you should provide an address that will be attended during normal business hours as you will need to sign for your package.

Commission will not be responsible for parcels that are lost or damaged in transit as a result of authorising the courier service to leave your parcel unattended should nobody be at the delivery address to sign for it.

We ship from our office in New York City. International shoppers will be responsible for paying Customs, Duty and Import taxes to receive your order. It’s important to contact your local customs office for further information and an estimate of these costs before placing your order.

Any delay in paying these customs fees will result in a delay of delivery of your order.

If you have any questions regarding your order or shipping, please e-mail us at shop@commission.nyc

Our operating hours are Monday to Friday, 10am to 6pm EST.

Returns

Orders can be returned for a full refund to the original form of payment within 14 days from the receiving the order.

Please initiate the return process by e-mailing us at shop@commission.nyc within 7 days from the day of delivery indicating your full name, order number and the items you wish to return. Commission will supply you with the RMA form to be filled out and included in your return shipment.

A full refund will be initiated for products meeting all of our following return policies:

Returns are delivered to us within 14 days of the date of original delivery.
Products must be returned in the same condition that it was received and it must also be in the original packaging with tags still attached. Garments must be unworn, unwashed, unaltered, odor-free and stain-free.

Commission reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.

Commission is not responsible for any returns lost in transit – we recommend you include tracking and insurance for your protection.

Upon receipt of your returned merchandise, they will be checked over prior to receiving approval for a refund. Once approved, your return will be processed. Refunds will be processed within 3-5 business days of receiving the returned garments. Shipping costs will be deducted from the total amount paid.

Exchanges are not available at the moment due to limited stock. If you wish to exchange please request to return your item(s) for a refund and place a new order.

Refunds are only permitted for full price items, sale or promotional items cannot be refunded.

We commit to providing our customers with great post shopping services, please e-mail us at shop@commission.nyc to find a solution that works for both parties.

PRIVACY POLICY